The PNP Stop (Rebalance) Device Test is a hardware certification test used to validate the plug and play (PNP) behavior of a device on Windows 10. If you're encountering a failure on Windows 10 2004 when running this test, there are a few steps you can take to troubleshoot the issue:
Check the event logs: The event logs on your system can provide information about the reason for the failure. Look for error messages or warnings related to the device and the PNP Stop (Rebalance) test.
Update drivers: Make sure that the device drivers are up-to-date and compatible with Windows 10 2004. You can check for updates from the device manufacturer's website or from the Windows Update service.
Disable conflicting devices: If the device is conflicting with other devices on your system, try disabling the conflicting devices to see if the test will pass.
Check hardware compatibility: Make sure that the device is compatible with Windows 10 2004. Check the hardware compatibility list provided by Microsoft to see if the device is supported.
Verify the test environment: Make sure that the test environment is set up correctly and meets the requirements for running the PNP Stop (Rebalance) test. This includes having the correct version of Windows, the correct drivers installed, and no conflicting devices.
These steps should help you resolve the failure when running the PNP Stop (Rebalance) Device Test on Windows 10 2004. If the issue persists, consider seeking help from the Windows Hardware Developer Community or consulting with a Windows expert for further assistance.
Run the test in a clean boot state: A clean boot is a troubleshooting technique that starts Windows with a minimal set of drivers and startup programs. By starting Windows in a clean boot state, you can determine whether the issue is being caused by a third-party service or driver. To perform a clean boot, follow these steps:
Press Windows + R, type msconfig and press Enter
In the System Configuration window, go to the Services tab, and select Hide all Microsoft services
Click Disable all, then go to the Startup tab, and click Open Task Manager
In the Task Manager, select each startup item and click Disable.
Close the Task Manager and click OK in the System Configuration window
Restart your computer and try to run the PNP Stop (Rebalance) Device Test again.
Check for firmware updates: If the device has firmware, make sure that it is up-to-date. Contact the device manufacturer to see if there is an updated firmware version available.
Try using a different computer: If the issue persists after trying the above steps, try running the PNP Stop (Rebalance) Device Test on a different computer to see if the issue is specific to your system or the device.
By following these steps, you can resolve the failure when running the PNP Stop (Rebalance) Device Test on Windows 10 2004. If you're still encountering issues, consider reaching out to Microsoft Support or the device manufacturer for further assistance.